Terms & conditions
These terms apply to every appointment booked with Styled By KY (“KY”, “we”, “us”), a hair stylist based in Derby, UK — whether booked through this website, Instagram, WhatsApp, phone or in person. By booking, you agree to these terms.
1. Bookings & deposits
- A £15 non-refundable deposit is required for all styles over £15.
- A £5 non-refundable deposit is required for styles priced £10–£15.
- When you book on this website you pay the deposit (or, if you choose, the full price) by card, Apple Pay or Google Pay. Your slot is secured once the payment goes through.
- Card payments are processed securely by Stripe. We never see or store your full card details.
- Your deposit is taken off the final price of your appointment, and the rest is paid on the day.
- Emergency appointments booked less than 24 hours in advance cost £10 extra.
2. Preparing for your appointment
- Please come with washed hair.
- If you're bringing braiding hair, please bring it pre-stretched where possible. Hair is not included in the prices.
- If you don't want your hair blow-dried, or you have product preferences, please tell KY before your appointment.
- Please let KY know about any allergies, scalp conditions or sensitivities before your appointment.
- No additional people at appointments, please.
- If you're booking for someone under 16, please make the booking and agree to these terms as their parent or guardian.
3. Lateness
- There is a 15-minute grace period. After that, a £10 late fee applies.
- If you are more than 30 minutes late, your appointment will be cancelled and your deposit kept.
4. Cancellations & rescheduling
- Deposits are non-refundable.
- If you cancel your booking between 24 and 36 hours before your appointment, a £10 cancellation fee applies.
- Cancellations with less than 24 hours' notice, and no-shows, lose the full deposit.
- If you paid in full and cancel with more than 24 hours' notice, everything except the deposit (and any cancellation fee) is refunded to your card.
- If KY has to cancel or reschedule your appointment, you'll be offered a new time or a full refund to your card.
- Refunds to cards usually take 5–10 working days to appear, depending on your bank.
5. Pricing & extras
- Prices are shown on the price list and may change; the price confirmed when you book is the price you pay.
- Xtra length is £10 more and XXtra length is £15 more on all styles.
- Prices on this website are estimates — the final price may change if the style requested on the day differs from the one booked (for example, size, length or number of locs).
6. Home service
- Home appointments are available on request. Your stylist's travel expenses must be covered on top of the style price.
- Please make sure there is a suitable seat, good lighting and a power socket available.
7. Aftercare & satisfaction
- Please follow the aftercare advice given to keep your style looking its best.
- If you're unhappy with any part of your style, contact KY within 48 hours and we'll do our best to put it right.
- Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
8. Photos
KY may photograph or film finished styles for Instagram and this website. Just say if you'd prefer your face not to be shown, or not to be featured at all.
Privacy policy
Styled By KY is the data controller for personal information collected through this website. This policy explains what we collect and why, in line with the UK GDPR and the Data Protection Act 2018.
What we collect
- Booking details: your name, phone number, and optionally your email, Instagram handle and address (for home services), plus the style, date, time and any notes you give us.
- Payment details: the amount paid, payment date and status. Your card details go directly to Stripe and are never seen or stored by us.
- Messages you send us via WhatsApp, Instagram or phone.
Why we use it
- To manage your appointment and contact you about it (lawful basis: performance of a contract).
- To keep basic business and accounting records (lawful basis: legal obligation / legitimate interests).
We never sell your data or use it for marketing without your permission.
Where it's stored & who sees it
Booking details are stored in a secure online database that only KY can access with a password. Our database provider (Supabase) and hosting provider (Vercel) process data on our behalf under data processing agreements. Payments are handled by Stripe Payments Europe, Ltd., which acts as an independent controller for payment data. See Stripe's privacy policy. If you message us on WhatsApp or Instagram, Meta's privacy policies also apply.
How long we keep it
We keep booking records for up to 2 years after your last appointment, then delete them, unless we need to keep them longer for legal or accounting reasons.
Your rights
You can ask to see, correct or delete the information we hold about you, object to how we use it, or ask us to restrict it. Contact us on 07359 469491 or @styledbykyx and we'll respond within one month. If you're not happy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.
Cookie policy
Cookies and similar technologies (like your browser's local storage) are small files saved on your device. We keep them to a minimum.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| kyx_cookie_consent | Essential (local storage) | Remembers your cookie choice | Until you clear it |
| Booking-page data | Essential (local storage) | Only used in demo mode to hold test bookings on this device | Until you clear it |
| Stripe | Essential (third-party) | Loaded only on the booking page's payment step to take card payments safely and prevent fraud. See Stripe's cookie policy. | Set by Stripe |
| Google Maps | Third-party (optional) | Shows our location on an interactive map. Only loaded if you accept. See Google's cookie policy. | Set by Google |
We don't use advertising or tracking cookies. You can change your choice at any time:
The staff login page also uses essential local storage to keep KY signed in when “Remember me” is ticked. This only applies to KY's own device.
Website terms of use
- This website is run by Styled By KY, a sole trader based in Derby, United Kingdom.
- All photos, videos, logos and text on this site belong to Styled By KY. Please don't copy or reuse them without permission. Clients featured in photos have agreed to be shown.
- We try to keep prices, availability and information accurate, but they may change without notice. The price and time confirmed by KY when you book are what apply.
- Links to Instagram, WhatsApp, TikTok, Google Maps and other sites are provided for convenience. We aren't responsible for their content or how they handle your data.
- You must not misuse this website, for example by sending fake bookings, trying to access the staff area, or introducing viruses or harmful code.
- We are not liable for any loss caused by the website being unavailable or by information on it, except where the law says we can't limit our liability.
- These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
Accessibility
We want everyone to be able to use this website. It's built to work with screen readers and keyboard navigation, with readable text sizes and respect for “reduced motion” settings.
If anything on the site is hard to use, or you need information in a different format, message us and we'll help you book another way. We're also happy to discuss any access needs for your appointment itself.
Complaints
If you're unhappy with your appointment or our service, please contact KY within 48 hours by phone, WhatsApp or Instagram DM, with photos if possible. We'll reply within 3 working days and do our best to put things right, which may include a free touch-up. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Contact
Styled By KY · Derby, United Kingdom · 07359 469491 · @styledbykyx